Company: Zenrox Healthcare
Location: Ikeja, supporting UK operations
Employment Type: Full-Time
Working Hours: 9:00 AM – 5:00 PM
Salary: ₦150,000 – ₦200,000+ Incentives (based on experience)
About Zenrox Healthcare
Zenrox Healthcare is an AI-powered medical equipment marketplace serving healthcare facilities across Nigeria and the United Kingdom. We connect hospitals, clinics, diagnostic centres, and care homes with verified suppliers of medical devices, diagnostic equipment, and healthcare consumables. We’re looking for a driven, detail-oriented professional to join our team and help deliver exceptional service to our UK clients.
Role Overview
As our Customer Services Executive, you’ll be the backbone of our UK operations—ensuring every customer inquiry is handled promptly, every order is fulfilled accurately, and every client feels valued. You’ll work closely with UK-based vendors, manage logistics, and ensure our customers receive a seamless experience.
This is a hands-on role perfect for someone who thrives on getting things done, loves solving problems, and takes pride in delivering excellent service.
Key Responsibilities
Customer Success (40%)
- Respond to all customer inquiries within 2-4 hours during UK business hours
- Process orders accurately and keep customers informed of order status
- Handle customer concerns professionally and escalate issues appropriately
- Build relationships with clients to encourage repeat business
- Collect customer feedback and testimonials
- Maintain customer records and communication logs
Operations & Order Management (35%)
- Manage end-to-end order fulfillment from receipt to delivery confirmation
- Coordinate with UK-based vendors and suppliers
- Track inventory availability and update product information
- Process invoices, quotes, and order documentation
- Ensure accurate record-keeping of all transactions
- Monitor and improve operational processes
Logistics & Shipment Coordination (15%)
- Coordinate shipping and delivery with logistics partners
- Track shipments and proactively communicate delivery updates to customers
- Resolve delivery issues and delays promptly
- Maintain shipping documentation and records
Business Support (10%)
- Respond to inbound leads and inquiries from potential customers
- Support basic business development activities (email follow-ups, lead qualification)
- Assist with product listing updates on the website
- Provide weekly reports on orders, inquiries, and customer feedback
Requirements
Essential
- 1-3 years of experience in customer service, e-commerce operations, order management, or similar role
- Excellent written and spoken English (you’ll communicate with UK clients daily)
- Strong attention to detail and organizational skills
- Proficient with email, Google Workspace (Sheets, Docs), and comfortable learning new tools
- Reliable internet connection and dedicated workspace
- Available to work UK hours: 09 AM – 5:00 PM WAT, Monday to Friday
- Self-motivated with ability to work independently with minimal supervision
- Problem-solver who takes initiative
Desirable (Not Required)
- Experience in healthcare, medical equipment, or B2B e-commerce
- Familiarity with e-commerce platforms
- Basic knowledge of logistics and supply chain basics
What We Offer
- Competitive salary: ₦150,000 – ₦200,000 monthly + Incentives
- Opportunity to grow with a fast-scaling healthcare company
- Mentorship from the team.
- Performance bonuses based on customer satisfaction and order accuracy
- Career growth as operation expands
- Exposure to international business operations
