Location: Lagos, Lekki
Employment Type: Full-Time
Salary: ₦200,000 – ₦250,000
Position Summary
We are seeking a Field Engineer who will be responsible for installing, configuring, maintaining, and troubleshooting networking equipment and systems at client locations. The role demands technical competence, customer-facing communication skills, and the ability to work independently in dynamic field environments.
Key Responsibilities
1. Installation & Configuration
- Attend customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
- Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
- Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
- Educate customers on the proper use and maintenance of the installed equipment and services.
2. Troubleshooting & Technical Support
- Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
- Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
- Collaborate with internal teams, such as coordinators, network operations, and support, to escalate and resolve complex issues when necessary.
- Maintain detailed documentation of customer interactions, service requests, and problem resolutions.
3. Customer Interaction & Service Excellence
- Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
- Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
- Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
- Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.
4. Quality Assurance & Compliance
- Ensure installations are completed according to company standards, policies, and regulatory requirements.
- Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
- Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.
Qualifications & Requirements
Education:
- A Bachelor’s degree in Engineering (Electrical, Mechanical, Civil) or a related technical discipline.
- Technical certifications in networking or telecommunications (e.g., Cisco, CompTIA) are an added advantage.
- COREN registration is desirable but not mandatory.
Experience:
- 3–5 years of relevant experience in a field engineering or technical installation role.
- Prior experience in an ISP or telecommunications company is highly preferred.
Technical Skills:
- Strong knowledge of networking concepts, protocols, and hardware (routers, switches, cabling).
- Proficiency with Windows, Linux, and other relevant operating systems.
- Familiarity with diagnostic tools for testing connectivity and system performance.
Soft Skills:
- Excellent problem-solving and analytical abilities.
- Strong interpersonal and communication skills (verbal and written).
- Ability to work independently and manage time effectively.
- Must be customer-oriented and solutions-driven.
Other Requirements:
- Must possess a valid driver’s license.
- Physically fit and able to handle technical equipment.
- Willingness to travel within and outside Lagos for assignments.
Benefits
- Competitive monthly salary: ₦200,000 – ₦250,000 (net)
- Transport allowance and mobile data support
- Career development opportunities through continuous training
- Access to a collaborative and supportive work environment
- Health and wellness benefits (HMO)
Opportunity to work with a growing tech-driven organization