Location: Lekki, Lagos
Industry: Hospitality (Beach Resort)
Employment Type: Full-time
Monthly Salary: ₦400,000
Experience Required: Minimum of 5 years (must be in the hospitality/beach resort sector)
About the Role
We are seeking a results-driven and experienced Operations Supervisor to oversee daily operations and ensure seamless performance across our premium beach resort facilities in Lekki.
The ideal candidate must have a strong background in hospitality operations—particularly within the beach or resort environment—and demonstrate proven ability in team leadership, service excellence, and operational management.
This position requires a hands-on professional who is organized, proactive, and committed to delivering outstanding guest experiences while maintaining operational efficiency and compliance with company standards.
Key Responsibilities
- Operations Oversight: Supervise and coordinate daily activities across departments such as front office, housekeeping, maintenance, and food & beverage to ensure smooth and efficient resort operations.
- Staff Supervision & Training: Lead, coach, and evaluate team members to uphold high service standards. Prepare rosters and manage staff schedules effectively.
- Guest Experience Management: Serve as a key contact for guest inquiries and complaints, ensuring timely and professional resolution to maintain exceptional guest satisfaction.
- Quality & Safety Compliance: Enforce company policies, health and safety protocols, and quality benchmarks to ensure a safe and premium environment for guests and staff.
- Budgeting & Reporting: Manage operational budgets, track performance indicators, monitor inventory, and generate regular reports for management.
- Process Improvement: Identify inefficiencies, recommend improvements, and implement corrective actions to enhance productivity and profitability.
- Interdepartmental Coordination: Maintain effective communication between departments and senior management to ensure smooth execution of daily operations and company objectives.
Qualifications & Requirements
- Experience: Minimum of 5 years of proven supervisory or operations experience in the hospitality/beach resort sector.
- Education: Bachelor’s Degree in Hospitality Management, Business Administration, Operations Management, or a related discipline.
- Skills:
- Excellent leadership, interpersonal, and team management skills.
- Strong communication, organizational, and decision-making abilities.
- Proficiency in Microsoft Office Suite and operations management tools.
- Analytical thinking and problem-solving capability.
- Excellent leadership, interpersonal, and team management skills.
- Physical Demands: Ability to work outdoors for extended periods and handle light physical tasks associated with equipment setup and resort operations.
- Attributes: Highly adaptable, proactive, and able to manage multiple priorities in a dynamic and guest-focused environment.
Compensation & Benefits
- Competitive monthly salary: ₦400,000
- Performance-based incentives
- Health insurance coverage
- Staff accommodation provided
- Ongoing training and career development opportunities
- Exposure to structured and large-scale hospitality operations