Branch Manager

Essential Duties and Responsibilities:

• Business Development:
  • Responsible for mobilizing the clinic’s human and material resources to meet set daily targets as it relates to patient growth (30 new patients/day and 120 Walk-in patients/day).
  • Organize campaigns and business development activities.
  • Research and identify prospects, write proposals, meet with prospects and convert them to customers.
  • Coordinate the team to ensure excellent customer service (Zero Negative Feedback).
  • Ensure that the Clinic meets and exceeds the monthly sales revenue target of 15 million.
• Administrative:
  • Perform hands-on training of new and developing Clinical practices based on changes in regulatory or best practices.
  • Participate in the recruitment of qualified clinical staff including interviewing and recommendation for hire. Monitor and assist with the new-hire orientation process to ensure consistency in training among all clinical staff.
  • Develop, implement, and monitor staff workload standards and productivity reports.  Implement and assist in the development of clinic policies and procedures that are consistent with the company.
  • Monitor and ensure compliance with company policy as it relates to dress code, timetable, and SOP. Educate staff on changes in policies, procedures, or working standards.
  • Actively involve in instilling and maintaining a positive customer service environment.
  • In charge of all staff and patients’ complaints and excuses encountered during work, addressing and directing to the appropriate channels.
  • Responsible for establishing systems of accountability for all staff to include productivity benchmarks, performance measures, and controls for clinical quality assurance.
  • Ensure medical services and operations comply with all applicable regulatory and licensing agencies. Assess all matters of clinical compliance and provide timely recommendations for corrective action and quality improvement.
  • Manage administrative responsibilities such as clinical personnel management for clinical staff using a solutions-oriented approach to solve personnel issues in a timely manner, including performance failures and violations of standards of care or personnel.
  • Help to ensure the inflow of patients by supervising the client relations department.
  • Ensure that the facility and its staff maintain a high level of ethical and professional standards.
  • Prepare staff timetable and make readjustment when needed.
  • Bring to management notice anything that happens in the clinic.
  • Perform other duties as assigned.

• Operations:
  • Maintain clinic patient records and financial database.
  • Work closely with Chief Executive Officer to provide direction regarding all clinical issues related to managed care.
  • Collaborate with all staff, departments, and vendors to ensure the delivery of quality services.
  • Confer with Supervisors and Department Heads to resolve operational problems and promote communications and good client relations with patients and the public.  Serve as a storekeeper to ensure that drugs, frames, and cases are in order as well as stock products in and out of the store.
  • Make requisitions for stocks that are low in quantity and ensure that no drug expires under your care.
  • Monitor and maintain close contact with Delivery teams to ensure orders are delivered in a timely and accurate manner.
  • Take appropriate records of utility bills every month and ensure payment is made to avoid disruption of service.
  • Ensure all office equipment and work tools are working effectively.
  • In charge of items that move from the management office (i.e. frames, accessories); taking note of stock going down and needs to be re-ordered; managing inventory and ensuring records in-store and the bin cards are well balanced.
  • Supervise daily cash remittance into the company account and ensure that the petty cash voucher is updated daily.
  • Give out items needed in the store, including cases, accessories, stationeries, drugs, and working tools.
  • Ensure that your branch Pharmacy has all they need to ensure smooth working.
  • Ensure the doctors are supplied with all the drugs they will need for refraction and tools needed to see a patient (battery).
  • Ensure proper maintenance of every machine in operation. Any issue or problem that arises should be escalated to the Central Office immediately.
  • Send weekly reports to management.
  • Perform other duties as assigned.