Customer Service Representative

Job Category: Accounting & Finance
Job Type: Full Time
Job Location: Lagos
Salary: 101000-150000

Company Overview:
Sigma Consulting Group is a distinguished recruitment firm providing end-to-end recruitment solutions and strategic business consulting services. With over a decade of expertise, we specialize in specialist executive search, volume recruitment, and RPO, catering to high-demand sectors such as healthcare, technology, oil and gas, and e-commerce across Africa.

About Our Client:
Our client, a microfinance institution, is dedicated to serving the underserved by offering a range of financial products tailored to empower small businesses and entrepreneurs. Since 2013, they have been contributing to economic development by providing access to capital and financial services to individuals and enterprises in Lagos, Nigeria.

Role Summary:
As a Customer Service Representative, you will be the primary point of contact for clients, providing assistance, resolving inquiries, and ensuring a positive customer experience. You will play a crucial role in building and maintaining strong relationships with clients and promoting customer satisfaction.


  • Serve as the first point of contact for clients, answering inquiries, and providing information about financial products and services.
  • Respond to customer inquiries via phone, email, or in-person, addressing concerns and resolving issues in a timely and professional manner.
  • Assist clients with account-related transactions, including deposits, withdrawals, and loan applications.
  • Provide support and guidance to clients throughout the loan application and approval process.
  • Maintain accurate records of customer interactions and transactions using CRM software.
  • Identify opportunities to cross-sell additional products and services to clients based on their needs and preferences.
  • Collaborate with other departments to resolve complex customer issues and escalate unresolved issues as needed.
  • Stay updated on company policies, procedures, and product offerings to ensure accurate and up-to-date information is provided to clients.
  • Uphold high standards of customer service excellence and professionalism in all interactions with clients.


  • Bachelor’s degree or equivalent experience in customer service, sales, or a related field.
  • Previous experience in customer service, sales, or a similar role, preferably in the financial services industry.
  • Strong communication and interpersonal skills, with the ability to effectively communicate with clients and colleagues.
  • Excellent problem-solving abilities and a strong attention to detail.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in Microsoft Office applications and CRM software.
  • Ability to work independently and as part of a team.
  • Commitment to providing exceptional customer service and fostering positive client relationships.
  • Flexibility to work evenings, weekends, and holidays as needed.


  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package including health insurance and retirement savings plan.
  • Opportunities for professional development and career advancement.
  • Positive work environment with a focus on teamwork and collaboration.
  • Opportunity to make a meaningful impact by supporting economic empowerment and financial inclusion.

How to Apply:
Interested candidates should send their CV and cover letter to with the subject line “Customer Service Representative Application”.

Apply for this position

Allowed Type(s): .pdf, .doc, .docx