Customer Service Representative

Job Category: Accounting & Finance
Job Type: Full Time
Job Location: Kano
Salary: 201000-300000

Company Overview:
Sigma Consulting Group is a distinguished recruitment firm providing end-to-end recruitment solutions and strategic business consulting services. With over a decade of expertise, we specialize in specialist executive search, volume recruitment, and RPO, catering to high-demand sectors such as healthcare, technology, oil and gas, and e-commerce across Africa.

About Our Client:
Our client, Sabi Finance Microbank, is a forward-thinking financial institution dedicated to providing innovative microloans and financial literacy education to individuals and small businesses in Nigeria. They are committed to fostering personal and economic growth since 2015.

Role Summary:
As a Customer Service Representative, you will be the first point of contact for clients, providing exceptional service and support to address their inquiries and concerns. You will play a key role in building positive relationships with customers and ensuring their satisfaction.


  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Provide accurate information about products, services, and account details.
  • Assist customers with account opening, loan applications, and transactions.
  • Resolve customer complaints and escalate issues as needed.
  • Maintain a high level of professionalism and empathy in all customer interactions.
  • Follow up with customers to ensure their needs are met and issues are resolved.
  • Keep accurate records of customer interactions and transactions.
  • Collaborate with internal teams to improve processes and customer satisfaction.
  • Stay updated on company policies, products, and promotions.
  • Adhere to customer service standards and performance targets.


  • Minimum of a Bachelor’s degree in any field.
  • Proven experience in customer service or a related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and work well under pressure.
  • Proficiency in Microsoft Office applications.
  • Knowledge of banking and financial services is an advantage.
  • Willingness to work flexible hours, including weekends and holidays.


  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package including health insurance and retirement savings plan.
  • Opportunities for career growth and advancement.
  • Positive work environment with a focus on teamwork and collaboration.
  • Training and development opportunities to enhance skills and knowledge.

How to Apply:
Interested candidates should send their CV and cover letter to with the subject line “Customer Service Representative Application”.

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