Customer Service Representative

Job Category: Healthcare
Job Type: Full Time
Job Location: Lagos
Salary: 151000-200000

Company Overview:
Sigma Consulting Group is a distinguished recruitment firm based in Lagos, providing end-to-end recruitment solutions and strategic business consulting services across Africa. With over a decade of expertise, we specialize in specialist executive search, volume recruitment, and RPO, catering to high-demand sectors such as healthcare, technology, oil and gas, and e-commerce.

About Our Client:
Our client is a reputable pharmaceutical company based in Lagos, Nigeria, committed to providing high-quality healthcare products and services to improve patient outcomes. With a focus on customer satisfaction and innovation, our client strives to meet the diverse needs of healthcare professionals and patients.

Role Summary:
As a Customer Service Representative at our client’s pharmaceutical company, you will be responsible for providing exceptional customer service and support to healthcare professionals, pharmacies, and patients. You will play a key role in handling inquiries, resolving issues, and ensuring customer satisfaction through timely and effective communication.


  • Handle inbound and outbound calls, emails, and other communications from healthcare professionals, pharmacies, and patients regarding product inquiries, orders, and complaints.
  • Provide accurate and timely information to customers on product availability, pricing, delivery status, and other inquiries, ensuring a high level of customer satisfaction.
  • Process orders, returns, and exchanges accurately and efficiently, following established procedures and guidelines.
  • Resolve customer issues and complaints promptly and professionally, escalating complex issues to the appropriate departments for resolution.
  • Maintain accurate records of customer interactions and transactions, including inquiries, complaints, and resolutions, using CRM software.
  • Coordinate with internal departments, including Sales, Distribution, and Quality Assurance, to address customer needs and ensure timely resolution of issues.
  • Identify opportunities for process improvement and customer service enhancements, and provide feedback to management to drive continuous improvement.


  • Bachelor’s degree in Business Administration, Communications, or related field.
  • Proven experience in customer service or sales support roles, preferably within the pharmaceutical or healthcare industry.
  • Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse stakeholders.
  • Strong problem-solving and decision-making skills, with the ability to handle challenging situations and resolve customer issues promptly and professionally.
  • Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and accuracy.
  • Proficiency in MS Office applications and experience with CRM software is preferred.
  • Customer-focused attitude with a passion for delivering exceptional service and building positive relationships with customers.


  • Competitive salary package with opportunities for performance-based bonuses.
  • Opportunities for professional development and career advancement.
  • Supportive work environment with opportunities for learning and growth.
  • Comprehensive benefits package including health insurance and retirement benefits.
  • Opportunity to contribute to the success and growth of a reputable pharmaceutical company.

How to Apply:
Interested candidates should send their CV and cover letter to with the subject line “Customer Service Representative Application”.

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