Company Overview:
Sigma Consulting Group is a distinguished recruitment firm based in Lagos, providing end-to-end recruitment solutions and strategic business consulting services across Africa. With over a decade of expertise, we specialize in specialist executive search, volume recruitment, and RPO, catering to high-demand sectors such as healthcare, technology, oil and gas, and e-commerce.
About Our Client:
Our client is a reputable pharmaceutical company based in Lagos, Nigeria, committed to providing high-quality healthcare products and services to improve patient outcomes. With a focus on customer satisfaction and innovation, our client strives to meet the diverse needs of healthcare professionals and patients.
Role Summary:
As a Customer Service Representative at our client’s pharmaceutical company, you will be responsible for providing exceptional customer service and support to healthcare professionals, pharmacies, and patients. You will play a key role in handling inquiries, resolving issues, and ensuring customer satisfaction through timely and effective communication.
Responsibilities:
- Handle inbound and outbound calls, emails, and other communications from healthcare professionals, pharmacies, and patients regarding product inquiries, orders, and complaints.
- Provide accurate and timely information to customers on product availability, pricing, delivery status, and other inquiries, ensuring a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately and efficiently, following established procedures and guidelines.
- Resolve customer issues and complaints promptly and professionally, escalating complex issues to the appropriate departments for resolution.
- Maintain accurate records of customer interactions and transactions, including inquiries, complaints, and resolutions, using CRM software.
- Coordinate with internal departments, including Sales, Distribution, and Quality Assurance, to address customer needs and ensure timely resolution of issues.
- Identify opportunities for process improvement and customer service enhancements, and provide feedback to management to drive continuous improvement.
Requirements:
- Bachelor’s degree in Business Administration, Communications, or related field.
- Proven experience in customer service or sales support roles, preferably within the pharmaceutical or healthcare industry.
- Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse stakeholders.
- Strong problem-solving and decision-making skills, with the ability to handle challenging situations and resolve customer issues promptly and professionally.
- Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and accuracy.
- Proficiency in MS Office applications and experience with CRM software is preferred.
- Customer-focused attitude with a passion for delivering exceptional service and building positive relationships with customers.
Benefits:
- Competitive salary package with opportunities for performance-based bonuses.
- Opportunities for professional development and career advancement.
- Supportive work environment with opportunities for learning and growth.
- Comprehensive benefits package including health insurance and retirement benefits.
- Opportunity to contribute to the success and growth of a reputable pharmaceutical company.
How to Apply:
Interested candidates should send their CV and cover letter to hiring@mysigma.io with the subject line “Customer Service Representative Application”.