Location: Lagos, Nigeria
Employment Type: Full Time
Salary: ₦250,000 Monthly Net
Role Overview
We are seeking a skilled and detail-oriented Field Inspection Engineer to join our technical operations team. This role is crucial for ensuring the high-quality installation and maintenance of network services at customer locations. The ideal candidate will possess strong technical knowledge, hands-on problem-solving skills, and a passion for delivering exceptional customer service.
This position is ideal for individuals with experience in ISP or telecommunications environments who are ready to work in a dynamic field setting and represent the company with professionalism and technical expertise.
Key Responsibilities
Installation and Configuration
- Perform on-site installations and configurations of internet services, including routers, modems, switches, and other networking devices.
- Adhere to technical standards and installation protocols to ensure optimal service delivery.
- Test and verify internet speed, reliability, and connectivity performance.
- Educate customers on the use and upkeep of installed equipment.
Troubleshooting and Issue Resolution
- Diagnose and resolve network connectivity issues and equipment malfunctions.
- Respond promptly to customer service requests with effective technical solutions.
- Collaborate with internal teams such as Network Operations and Technical Support to resolve escalated issues.
- Maintain accurate logs of service visits and technical interventions.
Customer Interaction and Support
- Communicate professionally with customers during installation and troubleshooting visits.
- Translate technical information into clear, user-friendly explanations.
- Recommend improvements or upgrades based on customer needs and best practices.
- Work with sales and account managers to capture feedback and identify upselling opportunities.
Quality Assurance and Compliance
- Ensure all installations meet internal standards and comply with regulatory requirements.
- Conduct audits and follow-ups on completed installations to ensure service quality.
- Stay updated with industry trends and evolving technologies to enhance service delivery.
Qualifications and Skills
- High school diploma required; technical certification or degree in a relevant field is a plus.
- Proven experience with network installations in an ISP or telecommunications setting.
- Strong understanding of networking concepts and equipment (routers, switches, modems, cabling).
- Proficiency in troubleshooting technical issues and using diagnostic tools.
- Familiarity with Windows, Linux, and macOS operating systems.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple field assignments.
- Valid driver’s license and willingness to travel to customer sites.
- Physical ability to lift and install networking equipment.
Benefits
- Competitive salary (₦250,000 Monthly Net)
- Health insurance coverage
- Pension contributions
- Transportation allowance for field visits
- Performance-based bonuses
- Opportunities for career growth within the technical and engineering team
- Ongoing training and professional development
- A collaborative and supportive work environment