IT Support Specialist

Job Category: Accounting & Finance
Job Type: Full Time
Job Location: Kano
Salary: 101000-150000

Company Overview:
Sigma Consulting Group is a distinguished recruitment firm providing end-to-end recruitment solutions and strategic business consulting services. With over a decade of expertise, we specialize in specialist executive search, volume recruitment, and RPO, catering to high-demand sectors such as healthcare, technology, oil and gas, and e-commerce across Africa.

About Our Client:
Our client, a leading technology firm in Nigeria, is dedicated to providing cutting-edge IT solutions to businesses and organizations across various industries. They are committed to innovation, reliability, and customer satisfaction.

Role Summary:
As an IT Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and infrastructure.


  • Provide technical support to end-users via phone, email, or in-person.
  • Troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals.
  • Install, configure, and maintain computer systems and network equipment.
  • Diagnose and resolve network connectivity issues.
  • Perform software installations, updates, and patches.
  • Manage user accounts and permissions.
  • Document support tickets and resolutions in the help desk system.
  • Collaborate with IT team members to escalate and resolve complex issues.
  • Provide training and guidance to end-users on IT best practices.


  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT support or a similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with networking concepts and protocols.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and customer service skills.
  • Ability to work independently and in a team environment.
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.


  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package including health insurance and retirement savings plan.
  • Opportunities for career growth and professional development.
  • Positive work environment with a focus on teamwork and collaboration.

How to Apply:
Interested candidates should send their CV and cover letter to with the subject line “IT Support Specialist Application”.

Apply for this position

Allowed Type(s): .pdf, .doc, .docx