Location: Lekki, Lagos, Nigeria
Employment Type: Full Time
Monthly Net Salary: ₦250,000
About the Role
We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth, efficient operations. This role requires a candidate who can act as the liaison between the sales department, clients, and other stakeholders—ensuring consistent and high-quality service delivery that strengthens client satisfaction and company growth.
Key Responsibilities
- Coordinate the sales team by managing schedules, maintaining documentation, and facilitating communication.
- Ensure all sales-related materials and equipment are adequately available and functional.
- Provide after-sales support and respond to client inquiries and complaints promptly and professionally.
- Maintain accurate records of financial and non-financial data and prepare relevant reports.
- Process customer orders with precision and in a timely manner.
- Notify clients of any changes, delays, or problems and offer appropriate solutions.
- Monitor team performance, identify process gaps, and recommend improvements.
Job Requirements
- B.Sc./BA in Business Administration or a related field (certification in Sales or Marketing is an added advantage).
- Proven experience as a project administrator or coordinator in the Information Technology or Services sector.
- Strong technical background with understanding of software development or web technologies is a plus.
- Proficiency in Microsoft Office Suite and CRM tools.
- Excellent organizational and multitasking skills with strong attention to detail.
- Solid verbal and written communication skills in English.
- A team player with high levels of responsibility, problem-solving capabilities, and professionalism.
Benefits
- Competitive salary of ₦250,000 (Net Monthly)
- Health insurance coverage
- Pension contributions
- Opportunities for career advancement and professional development
- Friendly and collaborative work environment
- Regular training and performance bonuses